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Refund and Returns Policy
Effective Date: 01/02/2025
1. Overview
At Febme, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, we offer a hassle-free return and refund policy subject to the following terms.
2. Eligibility for Returns
Items must be returned within 7 days of delivery.
Products must be unused, unworn, and in their original packaging with tags intact.
Certain items (such as personalized, final sale, or hygiene-sensitive products) may not be eligible for return.
3. Return Process
To initiate a return, contact our support team at [Insert Email/Phone] with your order details.
We will provide you with a return authorization and instructions.
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 business days to the original payment method.
Shipping charges (if applicable) are non-refundable.
5. Exchanges
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank or payment provider.
If the issue persists, contact us at [Insert Email/Phone].
7. Damaged or Defective Products
If you receive a damaged or defective item, report it within 7 days with clear photos.
We will provide a replacement or full refund as applicable.
8. Non-Returnable Items
9. Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted on this page.
10. Contact Us
For any questions, reach out to us at: Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
By purchasing from Febme, you agree to this Refund and Returns Policy.